All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
Frontend Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
London (lon) ? Operational
Milan (mil) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
London (europe-west2) ? Operational
Los Angeles (us-west2) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Feb 02, 2023 - 12:26 PST
Scheduled - We are postponing this maintenance to 02-11-2023

2023-02-11 0700 PST - 2023-02-11 1100 PST
The scope of this maintenance is to patch IBM Cloud ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.

Jan 31, 2023 - 16:13 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 02, 2023 - 12:30 PST
Scheduled - We are postponing this maintenance to 02-11-23

2023-02-11 1000 PST - 2023-02-11 1400 PST
The scope of this maintenance is to patch Azure and Google ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.

Jan 31, 2023 - 16:15 PST
2023-02-11 2100 PST - 2023-02-12 0100 PST
The scope of this maintenance is to patch AWS ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.

Posted on Jan 31, 2023 - 16:18 PST
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Postmortem - Read details
Feb 3, 14:18 PST
Resolved - This incident has been resolved.
Feb 3, 13:01 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 12:20 PST
Investigating - Our engineering team is investigating an issue affecting the Autoamtion App. Customers may notice that they can't run more than 1 workflow-instance in parallel. We are actively investigating this issue.
Feb 3, 11:02 PST
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 14:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:00 PST
Scheduled - We will be applying monthly patches across our backend infrastructure starting at 2022-01-28 at 09:00 PST. The maintenance period is expected to last for 8 hours. In scope for this maintenance window are the following changes:
* rolling restart of kubernetes worker nodes to apply latest patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls might fail in-flight during this time or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The Devops team will be actively monitoring the upgrade during this time.

Jan 25, 12:50 PST
Completed - The scheduled maintenance has been completed.
Jan 28, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:00 PST
Scheduled - We will be applying monthly patches across our Managed Nodes infrastructure starting at 2022-01-28 at 10:00 PDT. The maintenance period is expected to last for 4 hours. In scope for this maintenance window are the following changes:
* Apply Latest Available Operating System Security Patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Patching our managed nodes means that transfers and API traffic will be interrupted and downtime will occur as we restart the server. The Files and Packages app will be offline if your organization is using a managed node. You can identify if your organization has a managed node by looking at the hostname of your nodes in the Admin app: any node with the domain "asperafiles.com" is a managed node.

The restart process will take 1 to 20 minutes, depending on the node. The majority of our managed nodes will take 1-3 minutes to restart.

Jan 25, 12:53 PST
Completed - The scheduled maintenance has been completed.
Jan 28, 11:01 PST
Verifying - Verification is currently underway for the maintenance items.
Jan 28, 08:14 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 07:00 PST
Scheduled - We will be performing a redis database migration for IBM Cloud in Dallas (DAL) region. During the migration, all transfer requests will be stopped to maintain database integrity and service will be resumed as soon as the migration is completed.
Jan 24, 16:01 PST
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 16:01 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 15:49 PST
Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud Washington D.C. We have detected some API performance metrics have exceeded certain limits. Users may be experiencing decreased browsing performance. Our engineers are currently investigating the incident and will provide updates when more information is available.
Jan 25, 15:35 PST
Jan 24, 2023
Postmortem - Read details
Jan 24, 10:33 PST
Resolved - This incident has been resolved.
Jan 24, 10:30 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 10:02 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 09:47 PST
Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud Washington D.C. We see some problems with degraded API performance. Our engineers are currently investigating the incident and will provide updates when more information is available.
Jan 24, 08:49 PST
Jan 23, 2023

No incidents reported.