All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Chennai (che) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Mexico (mex) ? Operational
Milan (mil) ? Operational
Montreal (mon) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Paris (par) ? Operational
Singapore (sng) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
London (europe-west2) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As of December 31st, we will be dropping support for IE11. Please reference the following help-center article that documents which browsers we will be supporting https://ibmaspera.com/help/admin/basic-2/system_requirements_and_browser_support
Posted on Nov 16, 22:56 UTC
On January 22, 2022, Aspera on Cloud (AoC) will be changing to use the Akamai Network in front of the AoC API and Frontend. This will require that customers update their firewall rules if they have them in place. If your organization has a Trust List in place for our currently published IP range (https://ibmaspera.com/help/admin/nodes/2_tethered_firewall) for your users to access AoC, you will need to change it to no longer trust just the IP range. We will no longer be able to publish IP ranges for client-to-server communication for the AoC API and Frontend. You will need to configure your firewall to trust the hostname of "api.ibmaspera.com" and ".ibmaspera.com", both on port 443. For those customers who are using the legacy "api.asperafiles.com" endpoint for API clients, you will need to update your firewall rules in the same matter as well.

The published range for allowing communication from AoC to tethered nodes will remain the same.
The published ranges for allowing communication to managed nodes or ATS clusters will also remain the same.

All customers who are using entitlements for their on-premise HSTS installations should also be aware that asperalee needs to communicate to the AoC API for entitlement information, even if you are not an AoC customer. So if a firewall exists in your network configuration to trust the AoC API range, that will need to be changed.
Posted on Nov 15, 22:26 UTC
2022-01-31 1700 UTC - 2022-02-01 1700 UTC
Thank you for your business and trust in IBM Aspera as your valued business partner and high speed transfer provider. We’re committed to your success and prioritizing your experience within our ATS SaaS infrastructure.

As part of our modernization strategy, we have made the decision to close the following ATS regions in the IBM cloud provider on January 31, 2022.

Paris - par01
Chennai - che01
Mexico - mex01
Montreal - mon01
Singapore - sng01

Thank you for your continued partnership with IBM Aspera. Please reach out to us if you have any concerns about the closure of the above ATS regions in IBM Cloud.
Posted on Nov 18, 18:55 UTC
Past Incidents
Dec 7, 2021

No incidents reported today.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021
Resolved - This incident has been resolved.
Nov 28, 00:50 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal01.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Nov 27, 23:46 UTC
Nov 27, 2021
Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.