All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
Frontend Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
London (lon) ? Operational
Milan (mil) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
London (europe-west2) ? Operational
Los Angeles (us-west2) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be applying monthly patches across our Managed Nodes infrastructure starting at 2023-06-03 at 19:00 PDT. The maintenance period is expected to last for 4 hours. In scope for this maintenance window are the following changes:
* Apply Latest Available Operating System Security Patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Patching our managed nodes means that transfers and API traffic will be interrupted and downtime will occur as we restart the server. The Files and Packages app will be offline if your organization is using a managed node. You can identify if your organization has a managed node by looking at the hostname of your nodes in the Admin app: any node with the domain "asperafiles.com" is a managed node.

The restart process will take 1 to 20 minutes, depending on the node. The majority of our managed nodes will take 1-3 minutes to restart.

Posted on May 31, 2023 - 15:47 PDT
Past Incidents
Jun 3, 2023
Completed - The scheduled maintenance has been completed.
Jun 3, 14:06 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 PDT
Scheduled - We will be applying monthly patches across our backend infrastructure starting at 2023-06-03 at 07:00 PST. The maintenance period is expected to last for 8 hours total. In scope for this maintenance window are the following changes:
* Rolling restart of kubernetes worker nodes to apply latest patches
* Upgrade of several backend service deployments to apply new patches
Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls, including those that start transfers, might fail during this time, or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The Devops team will be actively monitoring the upgrade during this time.

May 31, 15:51 PDT
Completed - The scheduled maintenance has been completed.
Jun 3, 13:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:00 PDT
Scheduled - The scope of this maintenance is to patch IBM ATS Clusters with new Operating Systems patches. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
May 31, 15:41 PDT
Completed - The scheduled maintenance has been completed.
Jun 3, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:00 PDT
Scheduled - The scope of this maintenance is to patch AWS ATS Clusters with new Operating Systems patches. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
May 31, 15:38 PDT
Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 PDT
Scheduled - The scope of this maintenance is to patch Azure And Google ATS Clusters with new Operating Systems patches. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
May 31, 15:45 PDT
Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Resolved - This incident has been resolved.
May 31, 19:33 PDT
Monitoring - The host is back and we are monitoring it's health.
May 31, 19:28 PDT
Update - The chassis transfer is complete, and the datacenter team is working to edit networking configuration files in the OS to update MAC addresses and restore connectivity.
May 31, 18:02 PDT
Update - The datacenter team is continuing to monitor the chassis transfer as it progresses towards completion
May 31, 17:50 PDT
Update - The chassis transfer is in progress and the datacenter team is actively monitoring it's progress.
May 31, 17:00 PDT
Update - A replacement chassis has been prepared and the datacenter team will be initiating the transfer momentarily.
May 31, 16:51 PDT
Identified - The datacenter team is working to replace this host after a hardware failure. Please standby.
May 31, 16:10 PDT
Investigating - We have been alerted to a service disruption affecting: IBM AoC Managed Storage node files-prod-es-dal19.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
May 31, 13:24 PDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.