All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Chennai (che) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Mexico (mex) ? Operational
Milan (mil) ? Operational
Montreal (mon) ? Operational
Oslo (osl) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Paris (par) ? Operational
Singapore (sng) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be releasing Connect v3.10.1 for new installations on 2020-10-26 at 19:00 UTC. This maintenance change is non-disruptive, and there is no expected downtime.

What this means for your end users is that any users without Connect installed will get v3.10.1. The minimum version of Connect will remain v3.9.

Read our Connect v3.10.1 release notes (https://www.ibm.com/support/knowledgecenter/SSXMX3_3.10/connect_relnotes/3.10.1.html) for more information about this release.

Sincerely,
Aspera on Cloud team
Posted on Oct 21, 18:49 UTC
Past Incidents
Oct 25, 2020
Completed - The scheduled maintenance has been completed.
Oct 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 05:00 UTC
Scheduled - We will be performing maintenance on all managed nodes at 2020-10-25 at 05:00 UTC. We expect that transfers will be briefly interrupted during the maintenance period. All transfers in-progress during this time should resume.
Oct 22, 17:00 UTC
Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - This incident has been resolved.
Oct 23, 00:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 23:45 UTC
Identified - We have identified an issue in our activity backend. It is currently failing to track the current Transfer Activity. Our Engineers are working in the background to fix it. Rest of the AOC API is unaffected. Transfers are not affected.
Oct 22, 18:00 UTC
Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:30 UTC
Scheduled - We will be performing maintenance on all managed nodes at 2020-10-22 at 23:30 UTC. There should be no downtime or service disruption.
Oct 21, 19:45 UTC
Oct 21, 2020
Resolved - This incident has been resolved.
Oct 21, 19:54 UTC
Monitoring - The upstream incident is resolved https://cloud.ibm.com/status?selected=history&query=INC3043464.
Oct 21, 19:47 UTC
Update - We are being affected by https://cloud.ibm.com/status?selected=status&query=INC3043464. We will have more updates once that upstream incident is resolved.
Oct 21, 18:26 UTC
Investigating - Our engineering team is investigating an issue affecting the AoC API at https://api.ibmaspera.com/metering. Some requests to the endpoint, made by asperalee, are failing. We are actively working on resolving the issue.
Oct 21, 18:22 UTC
Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 15:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 15:00 UTC
Scheduled - 2020-10-20 1500 UTC - 2020-10-20 1530 UTC
We will be performing an emergency product security upgrade for all ATS regions starting at 2020-10-20 15:00 UTC. The upgrade might take up to 30 minutes. No down time is expected during this update.
Oct 20, 00:28 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - This incident has been resolved.
Oct 15, 23:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 20:28 UTC
Identified - Looking at some routes still not working
Oct 15, 20:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 20:08 UTC
Investigating - Our engineering team is investigating an issue affecting the AoC API.
Oct 15, 20:01 UTC
Completed - The scheduled maintenance has been completed.
Oct 15, 06:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 15, 06:12 UTC
Update - Maintenance extended by 30 minutes
Oct 15, 05:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 05:00 UTC
Scheduled - We will be performing maintenance on all standalone managed nodes at 2020-10-15 at 05:00 UTC. This maintenance is expected to be non-disruptive. There is no downtime currently expected. The maintenance is expected to last 1 hour.
Oct 12, 20:03 UTC
Oct 14, 2020

No incidents reported.

Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:01 UTC
Scheduled - We will be performing an emergency infrastructure upgrade for ats-google-us-central-1.aspera.io starting at 2020-13-09 05:00 UTC. The upgrade might take up to 1 hours. During the upgrade, there might be brief periods where transfers will not be able to start. In flight transfers should not be affected. Total cumulative downtime might be up to 5 minutes. The best course of action for a transfer not starting during this time period is to restart the transfer.
Oct 12, 19:15 UTC
Oct 12, 2020
Resolved - This incident has been resolved.
Oct 12, 18:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 17:07 UTC
Investigating - Our engineering team is investigating an issue affecting the AoC API.
Oct 12, 16:49 UTC
Resolved - This incident has been resolved.
Oct 12, 17:03 UTC
Investigating - We have been alerted to a service disruption affecting: ATS Azure West Europe. Our engineers are currently investigating the incident and will provide updates when more information is available.
Oct 12, 16:56 UTC
Oct 11, 2020

No incidents reported.