All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Chennai (che) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Mexico (mex) ? Operational
Milan (mil) ? Operational
Montreal (mon) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Paris (par) ? Operational
Singapore (sng) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021
Completed - The scheduled maintenance has been completed.
Jan 24, 07:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 05:02 UTC
Scheduled - 2021-01-24 0500 UTC - 2021-01-24 0800 UTC
This is notice of an upcoming ATS service maintenance. The scope is to patch AWS and Google Cloud ATS Cluster (HSTS 4.0.1) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this patch. During this scheduled maintenance transfers will be interrupted.
Jan 19, 22:48 UTC
Completed - The scheduled maintenance has been completed.
Jan 24, 04:00 UTC
Update - files-prod-es-dal16.asperafiles.com is restored.
Jan 23, 22:19 UTC
Update - A managed node, files-prod-es-dal16.asperafiles.com, has entered into an error state, seemingly independently of this maintenance. We are working with our infrastructure provider on restoring it.
Jan 23, 21:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 17:31 UTC
Scheduled - We will be performing maintenance on api.ibmspera.com and api.asperafiles.com starting at 2021-01-23 16:00 UTC, and continuing for 12 hours. We are performing a required infrastructure upgrade, which entails a rolling restart of all underlying databases and services that make up the Aspera on Cloud API. The means that some API calls may fail during the maintenance period. But the failures should be ephemeral and prolonged downtime is not expected. In the case of a failure, please retry your request. There might be brief periods, up to 5 cumulative minutes, on managed nodes where transfers may not be able to start, or storage browsing might be affected
Jan 19, 17:31 UTC
Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 19:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:00 UTC
Scheduled - 2021-01-23 1700 UTC - 2021-01-23 2000 UTC
This is notice of an upcoming ATS service maintenance. The scope is to patch IBM Cloud and Azure ATS Cluster (HSTS 4.0.1) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this patch. During this scheduled maintenance transfers will be interrupted.
Jan 19, 22:48 UTC
Jan 22, 2021

No incidents reported.

Jan 21, 2021
Resolved - This incident has been resolved.
Jan 21, 06:30 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal17.asperafiles.com. An emergency evacuation to a different host is underway.
Jan 21, 06:18 UTC
Resolved - This incident has been resolved.
Jan 21, 05:42 UTC
Identified - files-prod-es-tor02.asperafiles.com is still migrating.
Jan 21, 05:37 UTC
Investigating - We have been alerted to a service disruption affecting: IBM AoC Managed Storage in Toronto. The following machines are under going an emergency migration to another host.

The following servers are affected:
- files-prod-es-tor02.asperafiles.com
- files-prod-es-tor12.asperafiles.com
- files-secure-es-tor01.asperafiles.com
Jan 21, 05:15 UTC
Jan 20, 2021
Resolved - This incident has been resolved.
Jan 20, 20:30 UTC
Identified - We are working to mitigate the heavy load.
Jan 20, 18:51 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal05.asperafiles.com. There is heavy load on this server with multiple concurrent transfers. Transfer speeds for individual transfers will be affected.
Jan 20, 18:27 UTC
Jan 19, 2021

No incidents reported.

Jan 18, 2021
Resolved - This incident has been resolved.
Jan 18, 16:57 UTC
Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud Amsterdam. Our engineers are currently investigating the incident and will provide updates when more information is available.
Jan 18, 14:50 UTC
Jan 17, 2021
Resolved - This incident has been resolved.
Jan 17, 19:00 UTC
Investigating - We have identified a problem with files-prod-es-dal16.asperafiles.com that requires us to reboot the machine. Transfers will be interrupted as the machine reboots. We apologize for the inconvenience.
Jan 17, 18:35 UTC
Jan 16, 2021
Resolved - This incident has been resolved.
Jan 16, 17:15 UTC
Investigating - Our engineering team is investigating an issue affecting the activity app in the webui, specifically with application events. Searching the current week for application events is fine, but previous weeks may not work. We are remediating.
Jan 15, 23:57 UTC
Jan 15, 2021
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - This incident has been resolved.
Jan 12, 19:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 18:27 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal04.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Jan 12, 18:24 UTC
Jan 11, 2021

No incidents reported.