Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 18:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 17:57 UTC
Update - We are continuing to investigate this issue.
Sep 21, 17:35 UTC
Investigating - Our engineering team is investigating an issue affecting the AoC API at api.asperafiles.com
Sep 21, 17:34 UTC
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Chennai (che) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Mexico (mex) ? Operational
Milan (mil) ? Operational
Montreal (mon) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Paris (par) ? Operational
Singapore (sng) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - This maintenance period will be postponed. We will be postponing for one full week.
Sep 18, 13:27 UTC
Scheduled - Starting at 2021-09-18 at 14:00 UTC, we will be doing a rolling restart across a select portion of our infrastructure in AWS, Google and Azure to apply security patches. Transfers should NOT be interrupted. But there might be brief periods ranging from 1-2 minutes where transfers will be unable to initiate in these regions. The maintenance window is expected to last 24 hours.
Sep 13, 17:05 UTC
Update - This maintenance period will be postponed. It will be postponed for one full week.
Sep 18, 13:29 UTC
Scheduled - Starting at 2021-09-19 at 05:00 UTC, we will be doing a rolling restart across our managed node infrastructure to apply security patches and to upgrade to HSTS to 4.2.0. Transfers will be interrupted. Downtime is expected to range from 5 to 30 minutes for any given node as the machine reboots. This maintenance window is expected to take 4 hours.
Sep 13, 17:09 UTC
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

Unresolved incident: [IBM-Aspera] - [Aoc API] - Service Disruption - api.asperafiles.com.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 05:19 UTC
Monitoring - The host has completed its migration
Sep 17, 04:43 UTC
Identified - The host these machines are on are undergoing an emergency host migration. Downtime might be up to 1 hour.
Sep 17, 04:17 UTC
Investigating - We have been alerted to a service disruption affecting:
- files-prod-es-tor19.asperafiles.com
- files-prod-es-tor02.asperafiles.com
Our engineers are currently investigating the incident and will provide updates when more information is available.
Sep 17, 04:15 UTC
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.