All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Chennai (che) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Mexico (mex) ? Operational
Milan (mil) ? Operational
Montreal (mon) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Paris (par) ? Operational
Singapore (sng) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This weekend, we will be applying routine monthly patches across our infrastructure starting at 2021-07-24 at 12:00 UTC and going for 24 hours. This involves a rolling restart of the infrastructure serving the AoC API during this time. It is considered to have the potential to have a low amount of disruptive impact. There's a low chance that API calls might fail in-flight during this time. Please retry your API requests and/or transfers during this time should you encounter any issues.
Posted on Jul 19, 17:19 UTC
Starting at 2021-07-24 at 13:00 UTC, we will be doing a rolling restart across a select portion of our infrastructure in AWS, Google and Azure to apply security patches. Transfers should NOT be interrupted. But there might be brief periods ranging from 1-2 minutes where transfers will be unable to initiate in these regions. The maintenance window is expected to last 24 hours.
Posted on Jul 19, 17:15 UTC
Starting at 2021-07-24 at 13:00 UTC, we will be doing a rolling restart across our managed node infrastructure to apply security patches. Transfers will be interrupted. Downtime is expected to range from 5 to 20 minutes for any given node as the machine reboots. This maintenance window is expected to take 4 hours.
Posted on Jul 19, 17:11 UTC
2021-07-24 1600 UTC - 2021-07-24 1900 UTC
The scope of this maintenance is to patch IBM Cloud ATS Cluster (HSTS 4.1.1) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this patch. During this scheduled maintenance transfers will be interrupted.
Posted on Jul 17, 17:11 UTC
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 17:10 UTC
Update - This is a part of global network outage. It seems related to an ongoing issue with Akamai's EdgeDNS https://edgedns.status.akamai.com/.
Jul 22, 16:20 UTC
Investigating - There is an issue with IBMid. Access to AoC via IBMid will not work at the moment. The IBMid team is investigating.
Jul 22, 16:07 UTC
Resolved - This incident has been resolved.
Jul 23, 02:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 01:36 UTC
Investigating - The backend for this host is not responding. We are investigating.
Jul 23, 01:01 UTC
Jul 22, 2021
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021
Completed - This maintenance has been reschedule to July 24th, 2021
Jul 17, 17:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 UTC
Scheduled - 2021-07-24 1600 UTC - 2021-07-24 1900 UTC
This is a continuation of ATS service maintenance from last weekend. The scope is to patch IBM Cloud ATS Cluster (HSTS 4.1.1) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this patch. During this scheduled maintenance transfers will be interrupted.
Jul 24, 16:00 UTC
Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021
Resolved - This incident has been resolved.
Jul 10, 23:33 UTC
Identified - The host is undergoing VSI migration. We will notify once the host is up.
Jul 10, 23:13 UTC