All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
Frontend Operational
AoC Legacy Managed Nodes for Built-in Storage ? Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
London (lon) ? Operational
Milan (mil) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Osaka (osa) ? Operational
Chennai (che) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
London (europe-west2) ? Operational
Los Angeles (us-west2) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Statuspage Replacement Sep 12, 2024 10:30 - Sep 13, 2024 10:30 PDT
On September 12, 2024, we will be publishing a new and improved statuspage. On the date we publish, the new service will be reachable at https://status.aspera.io. Until then, customers can view the new service at https://status.ai-apps-comms.ibm.com/asperaoncloud.

Customers will be able sign up for notifications using the RSS feed feature, the REST API, or the Email Notification feature of the new service.

Until September 12th, the Aspera on Cloud SRE team will be posting incident and maintenance notices to both the current statuspage and the new service. We will then change to only posting to the new service and will deprecate the current statuspage.

IMPORTANT NOTE: BREAKING CHANGES
* Webhook, Slack, and Microsoft Team integrations that have been setup can not be carried over to the new service. The new service does not support Slack, Webhook, or Microsoft teams integrations. As a work-around, customers should be able to leverage the RSS feed feature.

* https://slack.com/help/articles/218688467-Add-RSS-feeds-to-Slack
* https://rss.app/blog/how-to-add-rss-feeds-to-channels-in-microsoft-teams-QwFCa1

Posted on Aug 15, 2024 - 09:06 PDT
Past Incidents
Sep 8, 2024

No incidents reported today.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024
Completed - The scheduled maintenance has been completed.
Sep 3, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:00 PDT
Scheduled - We will be performing emergency maintenance on our AWS, Google, and IBM Cloud Transfer clusters to fix an issue with older clients not being able to initiate transfer sessions, due to a breaking change that occurred when upgrading the OS of the servers in these clusters. The maintenance is expected to be relatively quick and non-disruptive.
Sep 3, 10:08 PDT
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024
Completed - The scheduled maintenance has been completed.
Aug 31, 18:00 PDT
Update - We are nearing completion but are still actively rotating out nodes in azure right now.
Aug 31, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 07:00 PDT
Scheduled - We will be applying monthly patches across all of our backend infrastructure starting at 2024-08-31 at 07:00 PDT. The maintenance period is expected to last for 10 hours total. In scope for this maintenance window are the following changes:
* Rolling restart of kubernetes worker nodes to apply latest OS patches
* Upgrade of several backend service deployments to apply new application patches
* OS upgrade on ATS cluster nodes
* OS Patches for Legacy Managed Nodes
Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls, including those that start transfers, might fail during this time, or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The SRE/Devops team will be actively monitoring the upgrade during this time.

Aug 26, 14:54 PDT
Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.

Aug 25, 2024

No incidents reported.