All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
Frontend Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
London (lon) ? Operational
Milan (mil) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
London (europe-west2) ? Operational
Los Angeles (us-west2) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be applying monthly patches across our Managed Nodes infrastructure starting at 2023-04-01 at 5:00 PDT. The maintenance period is expected to last for 4 hours. In scope for this maintenance window are the following changes:
* Apply Latest Available Operating System Security Patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Patching our managed nodes means that transfers and API traffic will be interrupted and downtime will occur as we restart the server. The Files and Packages app will be offline if your organization is using a managed node. You can identify if your organization has a managed node by looking at the hostname of your nodes in the Admin app: any node with the domain "asperafiles.com" is a managed node.

The restart process will take 1 to 20 minutes, depending on the node. The majority of our managed nodes will take 1-3 minutes to restart.

Posted on Mar 29, 2023 - 10:34 PDT
2023-04-01 0700 PST - 2023-04-01 1100 PST
The scope of this maintenance is to patch IBM Cloud ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.

Posted on Mar 28, 2023 - 16:06 PDT
2023-04-01 1000 PST - 2023-04-01 1400 PST
The scope of this maintenance is to patch Azure and Google ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.

Posted on Mar 28, 2023 - 16:12 PDT
[ATS:AWS:ALL regions] - ATC HSTS 4.4.1 Cluster Patch Update Apr 1, 2023 21:00 - Apr 2, 2023 01:00 PDT
2023-04-01 2100 PST - 2023-04-02 0100 PST
The scope of this maintenance is to patch AWS ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.

Posted on Mar 28, 2023 - 16:15 PDT
Past Incidents
Mar 29, 2023
Resolved - This incident has been resolved.
Mar 29, 11:07 PDT
Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud Frankfurt. Our engineers are currently investigating the incident and will provide updates when more information is available.
Mar 29, 11:04 PDT
Resolved - This incident has been resolved.
Mar 29, 09:17 PDT
Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud London. Our engineers are currently investigating the incident and will provide updates when more information is available.
Mar 29, 02:14 PDT
Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 21:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT
Scheduled - 03-25-2023 21:00 PST to 22:00 PST
We will be performing maintenance on our transfer nodes for feature enhancement to enable new file preview feature and logging enhancement for File Delete Policy. Transfer will be interrupted during the maintenance period and expected to resume.

Mar 23, 16:19 PDT
Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Resolved - This incident has been resolved.
Mar 22, 19:29 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 18:02 PDT
Investigating - We have been alerted to a service disruption affecting: ATS Azure East US. Our engineers are currently investigating the incident and will provide updates when more information is available.
Mar 22, 17:53 PDT
Mar 21, 2023
Resolved - This incident has been resolved.
Mar 21, 09:56 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 09:49 PDT
Investigating - Our engineering team is investigating an issue affecting the AoC API. API requests are timing out. We are investigating.
Mar 21, 09:45 PDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 PDT
Update - The maintenance window will be extended by 4 hours.
Mar 19, 14:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:01 PDT
Scheduled - We will be applying monthly patches across our backend infrastructure starting at 2022-03-19 at 07:00 PDT. The maintenance period is expected to last for 10 hours total. In scope for this maintenance window are the following changes:
* Upgrade Kubernetes API to next minor version
* Rolling restart of kubernetes worker nodes to apply latest patches
* Upgrade of several backend service deployments to apply new patches
Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls might fail in-flight during this time or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The Devops team will be actively monitoring the upgrade during this time.

Mar 14, 15:03 PDT
Completed - The scheduled maintenance has been completed.
Mar 19, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 PDT
Scheduled - We will be applying monthly patches across our Managed Nodes infrastructure starting at 2022-03-16 at 10:00 PDT. The maintenance period is expected to last for 4 hours. In scope for this maintenance window are the following changes:
* Apply Latest Available Operating System Security Patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Patching our managed nodes means that transfers and API traffic will be interrupted and downtime will occur as we restart the server. The Files and Packages app will be offline if your organization is using a managed node. You can identify if your organization has a managed node by looking at the hostname of your nodes in the Admin app: any node with the domain "asperafiles.com" is a managed node.

The restart process will take 1 to 20 minutes, depending on the node. The majority of our managed nodes will take 1-3 minutes to restart.

Mar 16, 15:03 PDT
Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 22:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:01 PDT
Scheduled - We will be performing a redis database migration for AWS in us-west-2 (Oregon) region. During the migration, all transfer requests will be stopped to maintain database integrity and service will be resumed as soon as the migration is completed.
Feb 22, 09:48 PST
Mar 17, 2023
Resolved - This incident has been resolved.
Mar 17, 13:22 PDT
Investigating - There is an issue with IBMid. The IBMid team is investigating: https://statuspage.ibmcloudsecurity.com/
Mar 17, 12:49 PDT
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.