All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Chennai (che) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Mexico (mex) ? Operational
Milan (mil) ? Operational
Montreal (mon) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Paris (par) ? Operational
Singapore (sng) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
2021-07-17 1600 UTC - 2021-07-17 1900 UTC
This is a continuation of ATS service maintenance from last weekend. The scope is to patch IBM Cloud ATS Cluster (HSTS 4.1.1) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this patch. During this scheduled maintenance transfers will be interrupted.
Posted on Jul 17, 16:00 UTC
Past Incidents
Jun 24, 2021

No incidents reported today.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:01 UTC
Update - As a follow-up, we will be doing maintenance on the following nodes ONLY:
files-prod-es-dal20.asperafiles.com
files-prod-es-tor22.asperafiles.com
files-prod-es-tor25.asperafiles.com
files-prod-es-tor06.asperafiles.com
files-prod-es-tor29.asperafiles.com
files-prod-es-dal08.asperafiles.com
files-prod-es-tor17.asperafiles.com

All other manager_nodes will NOT undergo maintenance.
Jun 10, 16:09 UTC
Scheduled - Starting at 2021-06-13 at 05:00 UTC, we will be doing a rolling restart across our managed node infrastructure to apply security patches. Transfers will be interrupted. Downtime is expected to range from 5 to 20 minutes for any given node as the machine reboots. This maintenance is window expected to take 2 hours.
Jun 8, 23:04 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 06:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 UTC
Scheduled - 2021-06-13 0400 UTC - 2021-06-13 0700 UTC
This is a continuation of the ATS service maintenance from last weekend. The scope is to patch AWS ATS Cluster (HSTS 4.1.1) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this patch. During this scheduled maintenance transfers will be interrupted.
Jun 8, 01:46 UTC
Jun 12, 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 19:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 18:00 UTC
Scheduled - 2021-06-12 1800 UTC - 2021-06-12 2000 UTC
This is a continuation of the ATS service maintenance from last weekend. The scope is to patch Azure and Google ATS Cluster (HSTS 4.1.1) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this patch. During this scheduled maintenance transfers will be interrupted.
Jun 8, 01:45 UTC
Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 UTC
Scheduled - We will be performing maintenance on the Activity App feature of Aspera on Cloud at 2021-06-10 21:00 UTC. The maintenance period is expected to last 4 hours. The expected impact is that end users will not be able to query for newly created permissions in the "File Access" tab during the length of the maintenance period. Permissions created before the maintenance period will still be query-able.
Jun 9, 02:50 UTC
Jun 10, 2021
Resolved - This incident has been resolved.
Jun 10, 00:59 UTC
Investigating - We have been alerted to a service disruption affecting: ATS AWS SA-EAST-1. Our engineers are currently investigating the incident and will provide updates when more information is available.
Jun 9, 18:09 UTC