IBM-Aspera Service Status Status

All Systems Operational

IBM-Aspera API Services

Operational

api.ibmaspera.com

Operational

ats.aspera.io

Operational

platform.bss.asperasoft.com

Operational

Frontend Operational

AoC Managed Storage Operational

Amsterdam (ams) Operational

Dallas (dal) Operational

Frankfurt (fra) Operational

Toronto (tor) Operational

Sydney (syd) Operational

Amazon Transfer Clusters

Operational

Frankfurt (eu-central-1)

Operational

Ireland (eu-west-1)

Operational

Oregon (us-west-2)

Operational

São Paulo (sa-east-1)

Operational

Singapore (ap-southeast-1)

Operational

Sydney (ap-southeast-2)

Operational

Tokyo (ap-northeast-1)

Operational

Virgina (us-east-1)

Operational

London (eu-west-2)

Operational

N. California (us-west-1)

Operational

IBM Cloud Transfer Clusters

Operational

Amsterdam (ams)

Operational

Dallas (dal)

Operational

Frankfurt (fra)

Operational

London (lon)

Operational

Milan (mil)

Operational

San Jose (sjc)

Operational

Sao Paulo (sao)

Operational

Sydney (syd)

Operational

Tokyo (tok)

Operational

Toronto (tor)

Operational

Washington D.C. (wdc)

Operational

Osaka (osa)

Operational

Azure Transfer Clusters Operational

Central United States (ats-azure-centralus)

Operational

East United States (ats-azure-eastus)

Operational

North Europe (ats-azure-northeurope)

Operational

West Europe (westeurope)

Operational

West United States (ats-azure-westus)

Operational

South East Asia (azure-southeastasia)

Operational

London (ats-azure-uksouth)

Operational

Google Transfer Clusters Operational

United States Central 1 (us-central1)

Operational

London (europe-west2)

Operational

Los Angeles (us-west2)

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[AoC:API] - Monthly Maintenance Notice Oct 21, 2023 07:00-17:00 PDT

We will be applying monthly patches across our backend infrastructure starting at 2023-10-21 at 07:00 PDT. The maintenance period is expected to last for 10 hours total. In scope for this maintenance window are the following changes:
* Rolling restart of kubernetes worker nodes to apply latest patches
* Upgrade of several backend service deployments to apply new patches
Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls, including those that start transfers, might fail during this time, or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The Devops team will be actively monitoring the upgrade during this time.
Posted on Sep 25, 2023 - 10:16 PDT

[AoC:API] - API Endpoint Change Oct 21, 2023 09:00-10:00 PDT

On 2023-10-21 between 09:00 - 10:00 PST, the Aspera on Cloud Frontend and API endpoints available at ibmaspera.com will be migrated to an AWS Cloudfront endpoint. To avoid any disruption for your organization, please ensure that your corporate firewall is trusting the following hostnames for all outgoing traffic.

* "https://ibmaspera.com"
* "https://api.ibmaspera.com"
* "https://api.asperafiles.com"
* "https://{your_organization_subdomain}.ibmaspera.com"
* "https://aspera.pub"
Posted on Sep 25, 2023 - 10:27 PDT

Past Incidents

Sep 29, 2023

No incidents reported today.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

[ATS:AWS]Scheduled Maintenance Notice

Completed - The scheduled maintenance has been completed.
Sep 23, 10:25 PDT

Update - Maintenance completed
Sep 23, 10:23 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:30 PDT

Scheduled - We will be applying some configuration changes to our ATS AWS infrastructure starting on Saturday, Sep 23th, at 8:30am PDT. The maintenance period is expected to last for 3 hours total.

The scope of this maintenance is to patch AWS ATS Clusters with some configuration changes that will help to improve product's functionality. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
Sep 22, 11:15 PDT

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

[ATS:AWS,Google,IBM Cloud] - Monthly Maintenance Notice

Completed - The scheduled maintenance has been completed.
Sep 16, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 12:00 PDT

Scheduled - We will be applying monthly patches across our ATS infrastructure in AWS, Google, and IBM Cloud starting on 2023-09-16, at 12:00 PDT. The maintenance period is expected to last for 5 hours total.

The scope of this maintenance is to apply new Operating Systems patches. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
Sep 14, 11:01 PDT

[AoC:API] - Monthly Maintenance Notice

Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 PDT

Scheduled - We will be applying monthly patches across our backend infrastructure starting at 2023-09-16 at 07:00 PDT. The maintenance period is expected to last for 10 hours total. In scope for this maintenance window are the following changes:
* Rolling restart of kubernetes worker nodes to apply latest patches
* Upgrade of several backend service deployments to apply new patches
Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls, including those that start transfers, might fail during this time, or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The Devops team will be actively monitoring the upgrade during this time.
Sep 14, 11:07 PDT

[ATS:Azure] - Monthly Maintenance Notice

Completed - The scheduled maintenance has been completed.
Sep 16, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 PDT

Scheduled - We will be applying monthly patches across our ATS Azure and Google infrastructure starting on 2023-09-16, at 07:00 PDT. The maintenance period is expected to last for 4 hours total.

The scope of this maintenance is to:
* patch our Azure ATS clusters with new Operating Systems patches
* perform a database migration

We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, transfers will be interrupted. In addition, file browsing might not work.
Sep 14, 11:04 PDT

Sep 15, 2023

No incidents reported.