All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
Frontend Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
London (lon) ? Operational
Milan (mil) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
London (europe-west2) ? Operational
Los Angeles (us-west2) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022
Resolved - This incident has been resolved.
Oct 3, 10:46 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 10:26 PDT
Investigating - Our engineering team is investigating an issue affecting the AoC API.
Oct 3, 10:19 PDT
Oct 2, 2022

No incidents reported.

Oct 1, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:01 PDT
Scheduled - 2022-09-29 0900 PST - 2022-10-01 0900 PST
Thank you for your business and trust in IBM Aspera as your valued business partner and high speed transfer provider. We’re committed to your success and prioritizing your experience within our ATS SaaS infrastructure.

As part of our modernization strategy, we have made the decision to close the following ATS regions in the IBM cloud provider on September 29, 2022.

Hong Kong - hkg02
Seoul - seo01

Thank you for your continued partnership with IBM Aspera. Please reach out to us if you have any concerns about the closure of the above ATS regions in IBM Cloud.

Sep 26, 11:51 PDT
Sep 30, 2022

No incidents reported.

Sep 29, 2022
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 15:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 14:37 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 26, 14:21 PDT
Investigating - Our team has detected a lag with some file transfer events being processed by the backend which will affect the analytics and automation app. We are currently investigating.
Sep 26, 10:38 PDT
Sep 25, 2022
Completed - The scheduled maintenance has been completed.
Sep 25, 07:01 PDT
Update - We need to extend the maintenance window by one additional hour.
Sep 25, 05:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 PDT
Scheduled - This weekend, we will be applying routine monthly patches across our infrastructure starting at 2022-09-24 at 06:00 PDT and going for 24 hours. This involves a rolling restart of the backend infrastructure serving the AoC API during this time. It is considered to have the potential to have a low amount of disruptive impact. There's a low chance that API calls might fail in-flight during this time or events being ingested taking longer to be parsed. Please retry your API requests and/or transfers during this time should you encounter any issues.
Sep 15, 16:01 PDT
Sep 24, 2022
Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.