Monitoring - We continue to monitor lag in the system at this time.
May 21, 2024 - 20:49 PDT
Update - Our engineering team is investigating an issue affecting the AoC API. We are catching up on a long backlog of events caused by the network disruption in https://status.aspera.io/incidents/vc0dxdlgsp6t
May 21, 2024 - 09:53 PDT
Investigating - Our engineering team is investigating an issue affecting the AoC API. We are catching up on a long backlog of events caused by the network disruption in https://status.aspera.io/incidents/vc0dxdlgsp6t
May 21, 2024 - 09:51 PDT
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
Frontend Operational
AoC Legacy Managed Nodes for Built-in Storage ? Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
London (lon) ? Operational
Milan (mil) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Osaka (osa) ? Operational
Chennai (che) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
London (europe-west2) ? Operational
Los Angeles (us-west2) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

Unresolved incident: [IBM-Aspera] - [Aoc API] - Service Disruption - Activity App/Automation App issues related to network disruption.

May 20, 2024
Resolved - This incident has been resolved.
May 20, 23:38 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 22:30 PDT
Update - We are continuing to investigate this issue.
May 20, 20:43 PDT
Update - We are continuing to investigate this issue.
May 20, 20:42 PDT
Investigating - Our engineering team is investigating an issue affecting the AoC API.
May 20, 20:30 PDT
Resolved - This incident has been resolved.
May 20, 10:45 PDT
Update - We are continuing to investigate this issue.
May 17, 22:21 PDT
Investigating - We have been dealing with multiple separate problems this week in regards to the Activity App, which is including API timeouts and lag with event processing. We are very much actively working on the issue on multiple fronts.
May 17, 11:17 PDT
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
May 16, 2024
Resolved - This incident has been resolved.
May 16, 19:05 PDT
Update - We are continuing to investigate this issue.
May 16, 19:05 PDT
Investigating - Our engineering team is investigating an issue affecting the AoC API. Event processing has stalled. We are currently investigating. Events that show are in the Activity App and Automation Apps are delayed.
May 16, 11:22 PDT
May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This incident has been resolved.
May 14, 18:35 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 18:14 PDT
Identified - The issue has been identified and a fix is being implemented.
May 14, 18:13 PDT
Investigating - Our engineering team is investigating an issue affecting the AoC API.
May 14, 18:03 PDT
Resolved - This incident has been resolved.
May 14, 13:31 PDT
Update - There is some lag that we are getting through now.
May 14, 10:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 10:18 PDT
Investigating - Our engineering team is investigating an issue affecting the AoC API. Specifically, the Activity App is unavailable
May 14, 10:10 PDT
May 13, 2024
Resolved - This incident has been resolved.
May 13, 15:27 PDT
Update - We are continuing to work on a fix for this issue.
May 13, 13:36 PDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 10:12 PDT
Investigating - Our engineering team is investigating an issue affecting the AoC API, in which exporting activity from the activity app is failing due to redirect error. A work around is to use the "stored reports" beta feature instead. We are working on the fix
May 13, 08:49 PDT
May 12, 2024

No incidents reported.

May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 PDT
Update - We have decided to re-schedule this maintenance window for May 11th.
Apr 26, 14:38 PDT
Scheduled - We will be performing some additional maintenance on April 27th. The maintenance window will last 8 hours. In scope for the maintenance is the following:

* Perform security upgrades to the backend network supporting the AoC API and Web Applicaiton

We need to perform a rolling restart of all services that make up the AoC API and Web Application to perform the upgrade. This may cause lag with event ingestion in the Activity App and the Automation App. API calls may fail during the maintenance window.

Transfers clusters are not in scope for this upgrade. We do not expect any transfers to be interrupted as part of this upgrade.

Apr 24, 15:31 PDT
May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.