All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
Frontend Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
N. California (us-west-1) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Milan (mil) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
London (ats-azure-uksouth) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
London (europe-west2) ? Operational
Los Angeles (us-west2) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This weekend, we will be applying routine monthly patches across our infrastructure starting at 2022-08-20 at 06:00 PDT and going for 24 hours. This involves a rolling restart of the backend infrastructure serving the AoC API during this time. It is considered to have the potential to have a low amount of disruptive impact. There's a low chance that API calls might fail in-flight during this time or events being ingested taking longer to be parsed. Please retry your API requests and/or transfers during this time should you encounter any issues.
Posted on Aug 12, 09:58 PDT
We will be performing service API keys rotation for our internal infrastructure at 2022-08-20 at 07:30 PDT. Transfers will be interrupted during the maintenance period but expect to resume.
Posted on Aug 15, 11:20 PDT
2022-10-24 1700 UTC - 2022-10-25 1700 UTC
Thank you for your business and trust in IBM Aspera as your valued business partner and high speed transfer provider. We’re committed to your success and prioritizing your experience within our ATS SaaS infrastructure.

As part of our modernization strategy, we have made the decision to close the following ATS regions in the IBM cloud provider on October 24, 2022.

Hong Kong - hkg02
Seoul - seo01

Thank you for your continued partnership with IBM Aspera. Please reach out to us if you have any concerns about the closure of the above ATS regions in IBM Cloud.

Posted on Jul 13, 15:54 PDT
Past Incidents
Aug 17, 2022

No incidents reported today.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Resolved - Users may experience delay in their automation workflow around 3:50am PST, and the service had been restored 5:30am PST.
Aug 4, 03:30 PDT
Aug 3, 2022

No incidents reported.