IBM-Aspera Service Status Status

All Systems Operational

IBM-Aspera API Services Operational

api.ibmaspera.com Operational

ats.aspera.io Operational

platform.bss.asperasoft.com Operational

Frontend Operational

AoC Managed Storage Operational

Amsterdam (ams) Operational

Dallas (dal) Operational

Frankfurt (fra) Operational

Toronto (tor) Operational

Sydney (syd) Operational

Amazon Transfer Clusters Operational

Frankfurt (eu-central-1) Operational

Ireland (eu-west-1) Operational

Oregon (us-west-2) Operational

São Paulo (sa-east-1) Operational

Singapore (ap-southeast-1) Operational

Sydney (ap-southeast-2) Operational

Tokyo (ap-northeast-1) Operational

Virgina (us-east-1) Operational

London (eu-west-2) Operational

N. California (us-west-1) Operational

IBM Cloud Transfer Clusters Operational

Amsterdam (ams) Operational

Dallas (dal) Operational

Frankfurt (fra) Operational

London (lon) Operational

Milan (mil) Operational

San Jose (sjc) Operational

Sao Paulo (sao) Operational

Sydney (syd) Operational

Tokyo (tok) Operational

Toronto (tor) Operational

Washington D.C. (wdc) Operational

Osaka (osa) Operational

Azure Transfer Clusters Operational

Central United States (ats-azure-centralus) Operational

East United States (ats-azure-eastus) Operational

North Europe (ats-azure-northeurope) Operational

West Europe (westeurope) Operational

West United States (ats-azure-westus) Operational

South East Asia (azure-southeastasia) Operational

London (ats-azure-uksouth) Operational

Google Transfer Clusters Operational

United States Central 1 (us-central1) Operational

London (europe-west2) Operational

Los Angeles (us-west2) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Managed Nodes:IBM Cloud:ALL regions] - Patch Maintenance Jun 3, 2023 19:00-23:00 PDT

We will be applying monthly patches across our Managed Nodes infrastructure starting at 2023-06-03 at 19:00 PDT. The maintenance period is expected to last for 4 hours. In scope for this maintenance window are the following changes:
* Apply Latest Available Operating System Security Patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Patching our managed nodes means that transfers and API traffic will be interrupted and downtime will occur as we restart the server. The Files and Packages app will be offline if your organization is using a managed node. You can identify if your organization has a managed node by looking at the hostname of your nodes in the Admin app: any node with the domain "asperafiles.com" is a managed node.

The restart process will take 1 to 20 minutes, depending on the node. The majority of our managed nodes will take 1-3 minutes to restart.
Posted on May 31, 2023 - 15:47 PDT

Past Incidents

Jun 3, 2023

[AoC:API] - Monthly Maintenance Notice

Completed - The scheduled maintenance has been completed.
Jun 3, 14:06 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 PDT

Scheduled - We will be applying monthly patches across our backend infrastructure starting at 2023-06-03 at 07:00 PST. The maintenance period is expected to last for 8 hours total. In scope for this maintenance window are the following changes:
* Rolling restart of kubernetes worker nodes to apply latest patches
* Upgrade of several backend service deployments to apply new patches
Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls, including those that start transfers, might fail during this time, or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The Devops team will be actively monitoring the upgrade during this time.
May 31, 15:51 PDT

[ATS:IBM Cloud:ALL regions] - Monthly Maintenance - Patch Update

Completed - The scheduled maintenance has been completed.
Jun 3, 13:57 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:00 PDT

Scheduled - The scope of this maintenance is to patch IBM ATS Clusters with new Operating Systems patches. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
May 31, 15:41 PDT

[ATS:AWS:ALL regions] - Monthly Maintenance - Patch Update

Completed - The scheduled maintenance has been completed.
Jun 3, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:00 PDT

Scheduled - The scope of this maintenance is to patch AWS ATS Clusters with new Operating Systems patches. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
May 31, 15:38 PDT

[ATS:Azure and Google:ALL regions] - Monthly Maintenance - Patch Update

Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 PDT

Scheduled - The scope of this maintenance is to patch Azure And Google ATS Clusters with new Operating Systems patches. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
May 31, 15:45 PDT

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

[Managed_Nodes:files-prod-es-dal19.asperafiles.com] - Service Disruption - files-prod-es-dal19.asperafiles.com

Resolved - This incident has been resolved.
May 31, 19:33 PDT

Monitoring - The host is back and we are monitoring it's health.
May 31, 19:28 PDT

Update - The chassis transfer is complete, and the datacenter team is working to edit networking configuration files in the OS to update MAC addresses and restore connectivity.
May 31, 18:02 PDT

Update - The datacenter team is continuing to monitor the chassis transfer as it progresses towards completion
May 31, 17:50 PDT

Update - The chassis transfer is in progress and the datacenter team is actively monitoring it's progress.
May 31, 17:00 PDT

Update - A replacement chassis has been prepared and the datacenter team will be initiating the transfer momentarily.
May 31, 16:51 PDT

Identified - The datacenter team is working to replace this host after a hardware failure. Please standby.
May 31, 16:10 PDT

Investigating - We have been alerted to a service disruption affecting: IBM AoC Managed Storage node files-prod-es-dal19.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
May 31, 13:24 PDT

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.