All Systems Operational
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
IBM Cloud Transfer Clusters ? Operational
Amsterdam (ams) ? Operational
Chennai (che) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Mexico (mex) ? Operational
Milan (mil) ? Operational
Montreal (mon) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Operational
Paris (par) ? Operational
Singapore (sng) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
2021-04-19 1630 UTC - 2021-04-19 1930 UTC
We will be undergoing maintenance on:
* files-prod-es-syd-01.asperafiles.com
There are security enhancements in this patch. During this scheduled maintenance period, we expect there will be 1 downtime event, in which API calls and transfers will not work, for up to 3 hours.

WARNING: If you are using DSA keys for initiating transfers, you need to move to using RSA keys (found at /opt/aspera/var/aspera_tokenauth_id_rsa) as DSA keys are considered to be not secure enough and can no longer be supported.

Thank you.
Posted on Apr 19, 16:30 UTC
2021-04-20 0400 UTC - 2021-04-20 0700 UTC
We will be undergoing maintenance on:
* files-prod-es-dal18.asperafiles.com
* files-prod-es-dal11.asperafiles.com
* files-prod-es-dal13.asperafiles.com
* files-prod-es-dal17.asperafiles.com
There are security enhancements in this patch. During this scheduled maintenance period, we expect there will be 1 downtime event, in which API calls and transfers will not work, for up to 3 hours.

WARNING: If you are using DSA keys for initiating transfers, you need to move to using RSA keys (found at /opt/aspera/var/aspera_tokenauth_id_rsa) as DSA keys are considered to be not secure enough and can no longer be supported.

Thank you
Posted on Apr 10, 07:32 UTC
2021-04-21 0400 UTC - 2021-04-21 0700 UTC
We will be undergoing maintenance on:
* files-prod-es-dal03.asperafiles.com
* files-prod-es-dal12.asperafiles.com
* files-prod-es-dal21.asperafiles.com
* files-prod-es-dal06.asperafiles.com
There are security enhancements in this patch. During this scheduled maintenance period, we expect there will be 1 downtime event, in which API calls and transfers will not work, for up to 3 hours.

WARNING: If you are using DSA keys for initiating transfers, you need to move to using RSA keys (found at /opt/aspera/var/aspera_tokenauth_id_rsa) as DSA keys are considered to be not secure enough and can no longer be supported.

Thank you
Posted on Apr 10, 07:35 UTC
2021-04-22 0500 UTC - 2021-04-22 0800 UTC
We will be undergoing maintenance on:
* files-prod-es-tor05.asperafiles.com
* files-prod-es-tor08.asperafiles.com
* files-prod-es-tor13.asperafiles.com
* files-prod-es-tor20.asperafiles.com
There are security enhancements in this patch. During this scheduled maintenance period, we expect there will be 1 downtime event, in which API calls and transfers will not work, for up to 3 hours.

WARNING: If you are using DSA keys for initiating transfers, you need to move to using RSA keys (found at /opt/aspera/var/aspera_tokenauth_id_rsa) as DSA keys are considered to be not secure enough and can no longer be supported.

Thank you
Posted on Apr 10, 07:37 UTC
Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021
Completed - The scheduled maintenance has been completed.
Apr 18, 19:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 16:01 UTC
Scheduled - 2021-04-18 1600 UTC - 2021-04-18 2200 UTC
This is notice of an upcoming ATS service maintenance. The scope is to upgrade Azure and Google ATS Cluster Manager (ATCM 1.5.1) and Cluster (HSTS 4.0.2) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this upgrade. During this scheduled maintenance transfers will be interrupted.
Apr 8, 17:38 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 08:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 UTC
Scheduled - 2021-04-18 0400 UTC - 2021-04-18 1000 UTC
This is notice of an upcoming ATS service maintenance. The scope is to upgrade Amazon/AWS ATS Cluster Manager (ATCM 1.5.1) and Cluster (HSTS 4.0.2) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this upgrade. During this scheduled maintenance transfers will be interrupted.
Apr 8, 17:36 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 07:33 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 18, 07:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 UTC
Scheduled - 2021-04-18 0400 UTC - 2021-04-18 0700 UTC
We will be undergoing maintenance on:
* files-prod-es-tor01.asperafiles.com
* files-prod-es-tor26.asperafiles.com
* files-prod-es-tor27.asperafiles.com
* files-prod-es-tor28.asperafiles.com
* files-prod-es-dal05.asperafiles.com
* files-prod-es-dal14.asperafiles.com
* files-prod-es-dal09.asperafiles.com
* files-prod-es-dal10.asperafiles.com
* files-prod-es-dal01.asperafiles.com
* files-prod-es-dal15.asperafiles.com
* files-prod-es-dal16.asperafiles.com
* files-prod-es-dal04.asperafiles.com
There are security enhancements in this patch. During this scheduled maintenance period, we expect there will be 1 downtime event, in which API calls and transfers will not work, for up to 3 hours.

WARNING: If you are using DSA keys for initiating transfers, you need to move to using RSA keys (found at /opt/aspera/var/aspera_tokenauth_id_rsa) as DSA keys are considered to be not secure enough and can no longer be supported.

Thank you
Apr 10, 07:29 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 16:00 UTC
Scheduled - 2021-04-17 1600 UTC - 2021-04-18 0700 UTC
This is notice of an upcoming ATS service maintenance. The scope is to upgrade IBM Cloud ATS Cluster Manager (ATCM 1.5.1) and Cluster (HSTS 4.0.2) in ALL regions. There are performance improvements, security enhancements, and defect corrections in this upgrade. During this scheduled maintenance transfers will be interrupted.
Apr 8, 17:34 UTC
Resolved - This incident has been resolved.
Apr 18, 03:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 21:45 UTC
Update - We are continuing to work on a problem affecting files-prod-es-dal09.asperafiles.com.
Apr 17, 21:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 20:54 UTC
Investigating - We have been alerted to a service disruption affecting:

files-prod-es-dal16.asperafiles.com
files-prod-es-dal09.asperafiles.com
files-prod-es-dal08.asperafiles.com
files-prod-es-dal22.asperafiles.com

Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 17, 20:21 UTC
Apr 17, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 23:57 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 17, 23:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 UTC
Scheduled - 2021-04-17 2200 UTC - 2021-04-18 0100 UTC
We will be undergoing maintenance on:
* files-prod-es-ams-01.asperafiles.com
* files-prod-es-ams02.asperafiles.com
There are security enhancements in this patch. During this scheduled maintenance period, we expect there will be 1 downtime event, in which API calls and transfers will not work, for up to 3 hours.

WARNING: If you are using DSA keys for initiating transfers, you need to move to using RSA keys (found at /opt/aspera/var/aspera_tokenauth_id_rsa) as DSA keys are considered to be not secure enough and can no longer be supported.

Thank you
Apr 10, 07:23 UTC
Resolved - This incident has been resolved.
Apr 17, 09:35 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal09.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 17, 09:24 UTC
Resolved - This incident has been resolved.
Apr 17, 09:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 15:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 02:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 20:54 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-tor18.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 15, 18:47 UTC
Apr 16, 2021
Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 07:43 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 15, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 05:01 UTC
Scheduled - 2021-04-15 0500 UTC - 2021-04-15 0800 UTC
We will be undergoing maintenance on:
* files-prod-es-tor07.asperafiles.com
* files-prod-es-tor09.asperafiles.com
* files-prod-es-tor10.asperafiles.com
* files-prod-es-tor30.asperafiles.com
There are security enhancements in this patch. During this scheduled maintenance period, we expect there will be 1 downtime event, in which API calls and transfers will not work, for up to 3 hours.

WARNING: If you are using DSA keys for initiating transfers, you need to move to using RSA keys (found at /opt/aspera/var/aspera_tokenauth_id_rsa) as DSA keys are considered to be not secure enough and can no longer be supported.

Thank you
Apr 10, 07:19 UTC
Apr 14, 2021
Resolved - This incident has been resolved.
Apr 14, 23:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 23:03 UTC
Update - files-prod-es-ams02.asperafiles.com is undergoing an emergency migration to another host. It should be completed soon.
Apr 14, 22:18 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-ams02.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 14, 22:18 UTC
Resolved - This incident has been resolved.
Apr 14, 21:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 17:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 14, 17:23 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal04.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 14, 17:23 UTC
Apr 13, 2021

No incidents reported.

Apr 12, 2021
Resolved - This incident has been resolved.
Apr 12, 01:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 01:10 UTC
Investigating - We have been alerted to a service disruption affecting: IBM AoC Managed Storage in Toronto. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 12, 01:06 UTC
Apr 11, 2021
Resolved - This incident has been resolved.
Apr 11, 20:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 20:24 UTC
Investigating - We have been alerted to a service disruption affecting: IBM AoC Managed Storage in Dallas. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 11, 20:20 UTC
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 16:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 16:43 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal10.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 9, 16:34 UTC
Resolved - This incident has been resolved.
Apr 9, 16:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 16:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 16:11 UTC
Investigating - We have been alerted to a service disruption affecting: IBM AoC Managed Storage in Dallas. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 9, 16:08 UTC
Resolved - This incident has been resolved.
Apr 9, 07:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 19:56 UTC
Investigating - We have been alerted to a service disruption affecting: IBM AoC Managed Storage in Dallas. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 8, 19:36 UTC
Apr 8, 2021
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - This incident has been resolved.
Apr 6, 20:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 19:58 UTC
Investigating - We have been alerted to a service disruption affecting: ATS Azure Central US. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 6, 19:47 UTC
Completed - The scheduled maintenance has been completed.
Apr 6, 08:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 6, 06:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 04:01 UTC
Scheduled - 2021-04-06 0400 UTC - 2021-04-06 0800 UTC
We be undergoing maintenance on:
* files-prod-es-tor02.asperafiles.com
* files-prod-es-tor03.asperafiles.com
* files-prod-es-tor06.asperafiles.com
* files-prod-es-tor11.asperafiles.com
* files-prod-es-tor12.asperafiles.com
* files-prod-es-tor15.asperafiles.com
* files-prod-es-tor16.asperafiles.com
* files-prod-es-tor18.asperafiles.com
* files-prod-es-tor19.asperafiles.com
* files-prod-es-tor21.asperafiles.com
* files-prod-es-tor25.asperafiles.com
* files-prod-es-tor29.asperafiles.com
There are security enhancements in this patch. During this scheduled maintenance period, we expect there will be 1 downtime event, in which API calls and transfers will not work, for up to 4 hours.

WARNING: If you are using DSA keys for initiating transfers, you need to move to using RSA keys (found at /opt/aspera/var/aspera_tokenauth_id_rsa) as DSA keys are considered to be not secure enough and can no longer be supported.

Thank you
Mar 30, 18:09 UTC
Resolved - This incident has been resolved.
Apr 6, 02:00 UTC
Investigating - We have been alerted to a service disruption affecting: ATS Azure Central US. Our engineers are currently investigating the incident and will provide updates when more information is available.
Apr 5, 21:12 UTC
Apr 5, 2021