IBM-Aspera Service Status Status

All Systems Operational

IBM-Aspera API Services Operational

api.ibmaspera.com Operational

ats.aspera.io Operational

platform.bss.asperasoft.com Operational

Frontend Operational

AoC Managed Storage Operational

Amsterdam (ams) Operational

Dallas (dal) Operational

Frankfurt (fra) Operational

Toronto (tor) Operational

Sydney (syd) Operational

Amazon Transfer Clusters Operational

Frankfurt (eu-central-1) Operational

Ireland (eu-west-1) Operational

Oregon (us-west-2) Operational

São Paulo (sa-east-1) Operational

Singapore (ap-southeast-1) Operational

Sydney (ap-southeast-2) Operational

Tokyo (ap-northeast-1) Operational

Virgina (us-east-1) Operational

London (eu-west-2) Operational

N. California (us-west-1) Operational

IBM Cloud Transfer Clusters Operational

Amsterdam (ams) Operational

Dallas (dal) Operational

Frankfurt (fra) Operational

London (lon) Operational

Milan (mil) Operational

San Jose (sjc) Operational

Sao Paulo (sao) Operational

Sydney (syd) Operational

Tokyo (tok) Operational

Toronto (tor) Operational

Washington D.C. (wdc) Operational

Osaka (osa) Operational

Azure Transfer Clusters Operational

Central United States (ats-azure-centralus) Operational

East United States (ats-azure-eastus) Operational

North Europe (ats-azure-northeurope) Operational

West Europe (westeurope) Operational

West United States (ats-azure-westus) Operational

South East Asia (azure-southeastasia) Operational

London (ats-azure-uksouth) Operational

Google Transfer Clusters Operational

United States Central 1 (us-central1) Operational

London (europe-west2) Operational

Los Angeles (us-west2) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[IBM-Aspera] - [Managed Nodes:IBM Cloud:ALL regions] - Patch Maintenance Apr 1, 2023 05:00-09:00 PDT

We will be applying monthly patches across our Managed Nodes infrastructure starting at 2023-04-01 at 5:00 PDT. The maintenance period is expected to last for 4 hours. In scope for this maintenance window are the following changes:
* Apply Latest Available Operating System Security Patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Patching our managed nodes means that transfers and API traffic will be interrupted and downtime will occur as we restart the server. The Files and Packages app will be offline if your organization is using a managed node. You can identify if your organization has a managed node by looking at the hostname of your nodes in the Admin app: any node with the domain "asperafiles.com" is a managed node.

The restart process will take 1 to 20 minutes, depending on the node. The majority of our managed nodes will take 1-3 minutes to restart.
Posted on Mar 29, 2023 - 10:34 PDT

[ATS:IBM Cloud:ALL regions] - ATC HSTS 4.4.1 Cluster Patch Update Apr 1, 2023 07:00-11:00 PDT

2023-04-01 0700 PST - 2023-04-01 1100 PST
The scope of this maintenance is to patch IBM Cloud ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
Posted on Mar 28, 2023 - 16:06 PDT

[ATS:Azure and Google:ALL regions] - ATC HSTS 4.4.1 Cluster Patch Update Apr 1, 2023 10:00-14:00 PDT

2023-04-01 1000 PST - 2023-04-01 1400 PST
The scope of this maintenance is to patch Azure and Google ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
Posted on Mar 28, 2023 - 16:12 PDT

[ATS:AWS:ALL regions] - ATC HSTS 4.4.1 Cluster Patch Update Apr 1, 2023 21:00 - Apr 2, 2023 01:00 PDT

2023-04-01 2100 PST - 2023-04-02 0100 PST
The scope of this maintenance is to patch AWS ATS Cluster (HSTS 4.4.1) in ALL regions. We are refreshing our images to include latest OS and Security patch updates. No product updates are included this time. During the maintenance, Node-to-node transfers will be interrupted. Connect Transfers will be interrupted but should automatically resume.
Posted on Mar 28, 2023 - 16:15 PDT

Past Incidents

Mar 29, 2023

[IBM-Aspera] - [IBM: FRA] - Service Disruption

Resolved - This incident has been resolved.
Mar 29, 11:07 PDT

Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud Frankfurt. Our engineers are currently investigating the incident and will provide updates when more information is available.
Mar 29, 11:04 PDT

[IBM-Aspera] - [IBM: LON] - Service Disruption

Resolved - This incident has been resolved.
Mar 29, 09:17 PDT

Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud London. Our engineers are currently investigating the incident and will provide updates when more information is available.
Mar 29, 02:14 PDT

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

[ATS:ALL] Emergency Maintenance - Asperanoded patch for all clouds

Completed - The scheduled maintenance has been completed.
Mar 25, 21:44 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT

Scheduled - 03-25-2023 21:00 PST to 22:00 PST
We will be performing maintenance on our transfer nodes for feature enhancement to enable new file preview feature and logging enhancement for File Delete Policy. Transfer will be interrupted during the maintenance period and expected to resume.
Mar 23, 16:19 PDT

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

[Azure:EastUS] - Service Disruption

Resolved - This incident has been resolved.
Mar 22, 19:29 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 22, 18:02 PDT

Investigating - We have been alerted to a service disruption affecting: ATS Azure East US. Our engineers are currently investigating the incident and will provide updates when more information is available.
Mar 22, 17:53 PDT

Mar 21, 2023

[IBM-Aspera] - [Aoc API] - Service Disruption

Resolved - This incident has been resolved.
Mar 21, 09:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 09:49 PDT

Investigating - Our engineering team is investigating an issue affecting the AoC API. API requests are timing out. We are investigating.
Mar 21, 09:45 PDT

Mar 20, 2023

No incidents reported.

Mar 19, 2023

[AoC:API] - Monthly Maintenance Notice for March 2023

Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 PDT

Update - The maintenance window will be extended by 4 hours.
Mar 19, 14:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:01 PDT

Scheduled - We will be applying monthly patches across our backend infrastructure starting at 2022-03-19 at 07:00 PDT. The maintenance period is expected to last for 10 hours total. In scope for this maintenance window are the following changes:
* Upgrade Kubernetes API to next minor version
* Rolling restart of kubernetes worker nodes to apply latest patches
* Upgrade of several backend service deployments to apply new patches
Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls might fail in-flight during this time or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The Devops team will be actively monitoring the upgrade during this time.
Mar 14, 15:03 PDT

[IBM-Aspera] - [Managed Nodes:IBM Cloud:ALL regions] - March Patch Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 PDT

Scheduled - We will be applying monthly patches across our Managed Nodes infrastructure starting at 2022-03-16 at 10:00 PDT. The maintenance period is expected to last for 4 hours. In scope for this maintenance window are the following changes:
* Apply Latest Available Operating System Security Patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Patching our managed nodes means that transfers and API traffic will be interrupted and downtime will occur as we restart the server. The Files and Packages app will be offline if your organization is using a managed node. You can identify if your organization has a managed node by looking at the hostname of your nodes in the Admin app: any node with the domain "asperafiles.com" is a managed node.

The restart process will take 1 to 20 minutes, depending on the node. The majority of our managed nodes will take 1-3 minutes to restart.
Mar 16, 15:03 PDT

Mar 18, 2023

[ATS:AWS Cloud:us-west-2] - Redis Database Migration

Completed - The scheduled maintenance has been completed.
Mar 18, 22:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:01 PDT

Scheduled - We will be performing a redis database migration for AWS in us-west-2 (Oregon) region. During the migration, all transfer requests will be stopped to maintain database integrity and service will be resumed as soon as the migration is completed.
Feb 22, 09:48 PST

Mar 17, 2023

[IBM-Aspera] - [AoC:API] - Service Disruption - IBMid

Resolved - This incident has been resolved.
Mar 17, 13:22 PDT

Investigating - There is an issue with IBMid. The IBMid team is investigating: https://statuspage.ibmcloudsecurity.com/
Mar 17, 12:49 PDT

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.