Service Under Maintenance
IBM-Aspera API Services ? Operational
api.ibmaspera.com ? Operational
ats.aspera.io ? Operational
platform.bss.asperasoft.com ? Operational
AoC Managed Storage Operational
Amsterdam (ams) Operational
Dallas (dal) Operational
Frankfurt (fra) Operational
Toronto (tor) Operational
Sydney (syd) Operational
Amazon Transfer Clusters ? Operational
Frankfurt (eu-central-1) ? Operational
Ireland (eu-west-1) ? Operational
Oregon (us-west-2) ? Operational
São Paulo (sa-east-1) ? Operational
Singapore (ap-southeast-1) ? Operational
Sydney (ap-southeast-2) ? Operational
Tokyo (ap-northeast-1) ? Operational
Virgina (us-east-1) ? Operational
London (eu-west-2) ? Operational
IBM Cloud Transfer Clusters ? Under Maintenance
Amsterdam (ams) ? Operational
Chennai (che) ? Operational
Dallas (dal) ? Operational
Frankfurt (fra) ? Operational
Hong Kong (hkg) ? Operational
London (lon) ? Operational
Mexico (mex) ? Operational
Milan (mil) ? Operational
Montreal (mon) ? Operational
San Jose (sjc) ? Operational
Sao Paulo (sao) ? Operational
Seoul (seo) ? Operational
Sydney (syd) ? Operational
Tokyo (tok) ? Operational
Toronto (tor) ? Operational
Washington D.C. (wdc) ? Under Maintenance
Paris (par) ? Operational
Singapore (sng) ? Operational
Osaka (osa) ? Operational
Azure Transfer Clusters Operational
Central United States (ats-azure-centralus) ? Operational
East United States (ats-azure-eastus) ? Operational
North Europe (ats-azure-northeurope) ? Operational
West Europe (westeurope) ? Operational
West United States (ats-azure-westus) ? Operational
South East Asia (azure-southeastasia) ? Operational
Google Transfer Clusters Operational
United States Central 1 (us-central1) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2021
Resolved - This incident has been resolved.
Feb 26, 04:14 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-tor03.asperafiles.com Our engineers are currently investigating the incident and will provide updates when more information is available.
Feb 26, 04:06 UTC
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - This incident has been resolved.
Feb 23, 21:12 UTC
Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud Frankfurt. Our engineers are currently investigating the incident and will provide updates when more information is available.
Feb 23, 20:07 UTC
Resolved - This incident has been resolved.
Feb 23, 21:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 20:44 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 20:12 UTC
Update - We will be doing emergency maintenance to this cluster. There is expected to be an hour of downtime as we perform this maintenance. We are expecting to start this maintenance at 19:50 UTC.
Feb 23, 19:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 18:32 UTC
Investigating - We have identified an issue with our Frankfurt transfer region. We are working on resolving an incident in which users are experiencing inconsistent api responses.
Feb 23, 18:06 UTC
Resolved - This incident has been resolved.
Feb 23, 18:14 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 18:14 UTC
Identified - We are currently in the process of rebooting the machine. Reboot process has hung. We are working with our cloud infrastructure provider on resolving the issue.
Feb 23, 17:53 UTC
Investigating - We are currently investigating this issue.
Feb 23, 17:26 UTC
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - This incident has been resolved.
Feb 18, 17:08 UTC
Monitoring - We have recovered the machine and monitoring it at the moment.
Feb 18, 06:45 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-tor09.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Feb 18, 06:06 UTC
Feb 17, 2021
Resolved - This incident has been resolved.
Feb 17, 02:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 17, 01:39 UTC
Identified - Network Specialists have been informed by the local circuit provider(s) that multiple power failures are occurring in the North of Mexico as a result of the weather conditions resulting in circuit outages. We are working with providers to restore service ASAP.
Feb 16, 23:07 UTC
Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud Mexico. Our engineers are currently investigating the incident and will provide updates when more information is available.
Feb 16, 22:28 UTC
Feb 16, 2021
Resolved - This incident has been resolved.
Feb 16, 21:57 UTC
Update - We are continuing to monitor for any further issues.
Feb 16, 19:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 19:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 16, 14:07 UTC
Update - There seems to be a problem with initiating transfers to/fra this cluster. We are assessing the situation.
Feb 16, 13:27 UTC
Investigating - We have been alerted to a service disruption affecting: ATS IBM Cloud Frankfurt. Our engineers are currently investigating the incident and will provide updates when more information is available.
Feb 16, 13:27 UTC
Feb 15, 2021
Resolved - This incident has been resolved.
Feb 15, 13:24 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal16.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Feb 15, 13:10 UTC
Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021
Resolved - This incident has been resolved.
Feb 12, 20:18 UTC
Update - We are still troubleshooting an issue with transfers on this machine.
Feb 12, 19:24 UTC
Identified - We are reboot this machine.
Feb 12, 19:11 UTC
Investigating - We have been alerted to a service disruption affecting: files-prod-es-dal13.asperafiles.com. Our engineers are currently investigating the incident and will provide updates when more information is available.
Feb 12, 19:06 UTC