[AoC:API] - Monthly Maintenance Notice
Scheduled Maintenance Report for IBM-Aspera Service Status
Completed
The scheduled maintenance has been completed.
Posted Jun 29, 2024 - 19:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 29, 2024 - 09:00 PDT
Scheduled
We will be applying monthly patches across our backend infrastructure starting at 2024-06-29 at 09:00 PDT. The maintenance period is expected to last for 10 hours total. In scope for this maintenance window are the following changes:
* Rolling restart of kubernetes worker nodes to apply latest patches
* Upgrade of several backend service deployments to apply new patches
* Rolling restart of all ATS clusters
* All clusters in AWS and GCP will be undergoing a database migration, to allow us to enable a new feature that will be released within the next couple of months.

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls, including those that start transfers, might fail during this time, or events being ingested may take longer to be processed. Transfers may get interrupted during this time too. However, it is expected that these interruptions should self-resolve quickly. If you experience a prolonged interruption during this time, please open a support ticket. The Devops team will be actively monitoring the upgrade during this time.
Posted Jun 24, 2024 - 12:29 PDT
This scheduled maintenance affected: Amazon Transfer Clusters (Frankfurt (eu-central-1), Ireland (eu-west-1), Oregon (us-west-2), São Paulo (sa-east-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Tokyo (ap-northeast-1), Virgina (us-east-1), London (eu-west-2), N. California (us-west-1)), IBM Cloud Transfer Clusters (Amsterdam (ams), Dallas (dal), Frankfurt (fra), London (lon), Milan (mil), San Jose (sjc), Sao Paulo (sao), Sydney (syd), Tokyo (tok), Toronto (tor), Washington D.C. (wdc), Osaka (osa), Chennai (che)), Azure Transfer Clusters (Central United States (ats-azure-centralus), East United States (ats-azure-eastus), North Europe (ats-azure-northeurope), West Europe (westeurope), West United States (ats-azure-westus), South East Asia (azure-southeastasia), London (ats-azure-uksouth)), Google Transfer Clusters (United States Central 1 (us-central1), London (europe-west2), Los Angeles (us-west2)), IBM-Aspera API Services (api.ibmaspera.com, ats.aspera.io, platform.bss.asperasoft.com, Frontend), and AoC Legacy Managed Nodes for Built-in Storage (Amsterdam (ams), Dallas (dal), Frankfurt (fra), Toronto (tor), Sydney (syd)).