IBM-Aspera Service Status Status - [IBM-Aspera] - [ATS:IBM Cloud]

[IBM-Aspera] - [ATS:IBM Cloud] - Service Disruption

Incident Report for IBM-Aspera Service Status

Resolved

This incident has been resolved.

Posted Jun 12, 2023 - 13:48 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2023 - 13:37 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 12, 2023 - 13:14 PDT

Identified

We have identified the issue, which seems to be a problem with communicating with the backend database. We are working on resolving it.

Posted Jun 12, 2023 - 08:27 PDT

Investigating

An issue has been detected with the following ATS endpoints. Our engineering team is investigating.

ats-sl-ams.aspera.io

Posted Jun 12, 2023 - 08:27 PDT

This incident affected: IBM Cloud Transfer Clusters (Amsterdam (ams)).