[AoC:API] - Monthly Maintenance Notice
Scheduled Maintenance Report for IBM-Aspera Service Status
The scheduled maintenance has been completed.
Posted Feb 24, 2024 - 17:01 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 24, 2024 - 09:00 PST
We will be applying monthly patches across our backend infrastructure starting at 2024-02-24 at 09:00 PST. The maintenance period is expected to last for 8 hours total. In scope for this maintenance window are the following changes:
* Rolling restart of kubernetes worker nodes to apply latest patches
* Upgrade of several backend service deployments to apply new patches
* rolling upgrade of all ATS clusters in all clouds and all regions to apply latest operating system patches

Monthly patching is necessary for us to be on top of the latest security fixes for the software we run. A monthly cadence ensures that we remediate vulnerabilities within a timely window.

Since there is rolling restart of the backend infrastructure serving the AoC API during this time, there may be times that backend services become unavailable as processes get restarted and re-shuffled around. API calls, including those that start transfers, might fail during this time, or events being ingested may take longer to be processed. However, it is expected that these interruptions should self-resolve within the length of the maintenance window. If you experience a prolonged interruption during this time, please open a support ticket. The IBM Aspera on Cloud Devops/SRE team will be actively monitoring the upgrade during this time.
Posted Feb 22, 2024 - 13:27 PST
This scheduled maintenance affected: Amazon Transfer Clusters (Frankfurt (eu-central-1), Ireland (eu-west-1), Oregon (us-west-2), São Paulo (sa-east-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Tokyo (ap-northeast-1), Virgina (us-east-1), London (eu-west-2), N. California (us-west-1)), IBM Cloud Transfer Clusters (Amsterdam (ams), Dallas (dal), Frankfurt (fra), London (lon), Milan (mil), San Jose (sjc), Sao Paulo (sao), Sydney (syd), Tokyo (tok), Toronto (tor), Washington D.C. (wdc), Osaka (osa)), Azure Transfer Clusters (Central United States (ats-azure-centralus), East United States (ats-azure-eastus), North Europe (ats-azure-northeurope), West Europe (westeurope), West United States (ats-azure-westus), South East Asia (azure-southeastasia), London (ats-azure-uksouth)), Google Transfer Clusters (United States Central 1 (us-central1), London (europe-west2), Los Angeles (us-west2)), IBM-Aspera API Services (api.ibmaspera.com, ats.aspera.io, platform.bss.asperasoft.com, Frontend), and AoC Legacy Managed Nodes for Built-in Storage (Amsterdam (ams), Dallas (dal), Frankfurt (fra), Toronto (tor), Sydney (syd)).