IBM-Aspera Service Status Status - [Managed_Nodes:ALL] - Service Disruption - Legacy IBM Cloud Object Storage Endpoints

[Managed_Nodes:ALL] - Service Disruption - Legacy IBM Cloud Object Storage Endpoints

Incident Report for IBM-Aspera Service Status

Resolved

This incident has been resolved.

Posted Jul 06, 2022 - 02:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 06, 2022 - 02:12 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 06, 2022 - 01:53 PDT

Investigating

We have been alerted to a service disruption affecting all managed nodes and potentially some ibm cloud clusters. Our engineers are currently investigating the incident. Currently, it looks like legacy endpoints for IBM Cloud Object Storage are down. We are working with the IBM Cloud Object Storage team to bring these endpoints back online. Not all customers on IBM Cloud Object Storage are affected. This would primarily affect customers who were provisioned more than 4 years ago.

Posted Jul 06, 2022 - 00:27 PDT

This incident affected: IBM Cloud Transfer Clusters (Amsterdam (ams), Dallas (dal), Frankfurt (fra), Washington D.C. (wdc)) and AoC Legacy Managed Nodes for Built-in Storage (Amsterdam (ams), Dallas (dal), Frankfurt (fra), Toronto (tor), Sydney (syd)).