IBM-Aspera Service Status Status - [IBM-Aspera] - [AoC: TOR] - Service Disruption

[IBM-Aspera] - [AoC: TOR] - Service Disruption - files-prod-es-dal19.asperafiles.com

Incident Report for IBM-Aspera Service Status

Resolved

This incident has been resolved.

Posted Apr 02, 2021 - 18:15 PDT

Monitoring

The issue was fixed at 3:57 pm PST. We are closely monitoring the situation.

Posted Apr 02, 2021 - 16:47 PDT

Identified

We have identified a ibmcloud backend DNS resolver issue and hence we cannot resolve storages at the moment. We will update you shortly.

Posted Apr 02, 2021 - 15:27 PDT

Investigating

The hosts networking is not resolving addresses, our engineers are actively looking into it.

Posted Apr 02, 2021 - 15:10 PDT

This incident affected: AoC Legacy Managed Nodes for Built-in Storage (Dallas (dal)).