IBM-Aspera Service Status Status - [IBM-Aspera] - [AoC: TOR] - Service Disruption

[IBM-Aspera] - [AoC: TOR] - Service Disruption - files-prod-es-dal19.asperafiles.com

Incident Report for IBM-Aspera Service Status

Resolved

This incident has been resolved.

Posted Apr 03, 2021 - 01:15 UTC

Monitoring

The issue was fixed at 3:57 pm PST. We are closely monitoring the situation.

Posted Apr 02, 2021 - 23:47 UTC

Identified

We have identified a ibmcloud backend DNS resolver issue and hence we cannot resolve storages at the moment. We will update you shortly.

Posted Apr 02, 2021 - 22:27 UTC

Investigating

The hosts networking is not resolving addresses, our engineers are actively looking into it.

Posted Apr 02, 2021 - 22:10 UTC

This incident affected: AoC Managed Storage (Dallas (dal)).